Frequently Asked Questions

Q: How much is US shipping?

We offer a flat-rate Standard Ground Shipping fee of $4.99 on all orders within the contiguous United States via FedEx, UPS Ground, or USPS. Orders typically arrive within 2–4 business days. Local pickup at our Portland warehouse is also available free of charge.

Q: What is an Air Tent?

Air tents replace traditional fiberglass or metal poles with ultra-durable inflatable TPU air beams. You can pitch a full 6-person family tent in under 12 minutes using the included high-pressure hand pump.

Q: What is your return policy?

We provide a 30-day return window on all new, unpitched items in original packaging. We charge zero restocking fees.

Q: Where is your company located?

We are based at 4175 NW Carlton Ct., Portland, OR 97229, USA. Call us directly at 503-629-5803.