🚚 Standard US Ground Shipping: Flat Rate $4.99 on all domestic orders! All equipment is securely packed and dispatched from our Portland, Oregon warehouse facility via FedEx, UPS Ground, or USPS Priority Mail.
1. US Shipping Rates & Delivery Timeframes
We maintain a simple, transparent shipping pricing model for all customers in the United States with no hidden handling surcharges:
| Destination | Service & Carrier | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Contiguous United States (Lower 48 States) | Standard Ground (FedEx / UPS / USPS) | $4.99 (Flat Rate) | 2 – 4 Business Days |
| Portland Warehouse Pickup | Customer Local Pickup (Portland, OR) | FREE (zsh.00) | Ready within 24 Hours |
| Alaska & Hawaii | Standard Air Freight | .95 | 3 – 5 Business Days |
2. Processing & Order Cut-off Times
- Order Cut-off Time: 2:00 PM PST (Monday – Friday). Orders placed before 2:00 PM Pacific Standard Time begin processing the same business day.
- Handling / Dispatch Time: 1 – 2 Business Days (Monday – Friday).
- Operating Fulfillment Days: Monday through Friday, excluding official US federal holidays.
3. Shipment Tracking & Delivery Confirmation
As soon as your shipment departs our Portland warehouse via FedEx, UPS, or USPS, you will receive an automated dispatch notification email containing a live tracking number and carrier tracking link.
4. Reinforced Packaging for Tents & Awnings
Heavy camping gear, family tents, and drive-away awnings are shipped in reinforced corrugated packaging with commercial edge protection to ensure your gear arrives undamaged.
5. Damaged or Lost Shipments
If your package arrives visibly damaged, please notify us within 48 hours at [email protected] or call 503-629-5803. We provide immediate replacements or full resolution at zero cost to you.